Maha Sakthi Natural Healthy Foods (“we” and “us”) operates the website https://mahasakthihealthyfoods.com. By placing an order through this website, you agree to the terms outlined below. These terms aim to ensure both parties understand and agree upon the arrangement, establishing mutual expectations for our services.
1. General
All orders are subject to stock availability. While we strive to maintain accurate stock levels on our website, discrepancies may occur from time to time. If we are unable to fulfill your entire order at the time of purchase, we will ship the available items and contact you to discuss whether you prefer to:
Await restocking of the backordered items, or
Receive a refund for the unavailable items.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping is collected along with the purchase, and this amount represents the final shipping cost to the customer.
3. Returns
3.1 Returns Due to Change of Mind
We accept returns due to a change of mind if a return request is submitted within 4 days of receiving the item(s). To qualify for a return:
Items must be unused, in their original packaging, and in resellable condition.
Return shipping costs will be the responsibility of the customer.
Once your return is approved, we will process a refund as store credit for a future purchase. You will receive a notification email once the refund has been completed. Please note that:
The value of the goods will be refunded, but shipping costs will not be reimbursed.
3.2 Warranty Returns
Maha Sakthi Natural Healthy Foods honors valid warranty claims if submitted within 90 days of receiving the item(s). For warranty claims:
Customers are required to pre-pay for return shipping, which will be reimbursed upon a successful warranty claim.
Upon receipt of the returned items, we will process your warranty claim within 7 days. If the claim is approved, you may choose one of the following options:
(a) A refund to your original payment method,
(b) Store credit for future use, or
(c) A replacement item (subject to stock availability).
4. Delivery Terms
Please refer to the original terms for sections 4.1 through 4.8.
5. Tracking Notifications
Once your order has been dispatched, you will receive a tracking link to monitor the shipment’s progress.
6. Parcels Damaged in Transit
Please refer to the original terms for this section with no changes.
7. Duties & Taxes
Please refer to the original terms for sections 7.1 and 7.2.
8. Cancellations
If you wish to cancel your order, you may do so at any time before the order has been dispatched.
9. Insurance
Parcels are not insured for loss or damage beyond the value stated by the courier.
10. Customer Service
For any customer service inquiries, please contact us via email at info@mahasakthihealthyfoods.com
